Privacy Policy
Important Information and who we are
Adkins Crystals & Apothecary
Effective date: September 3, 2025
Adkins Crystals & Apothecary (“we,” “our,” “us”) respects your privacy. This Policy explains how we collect, use, share, and protect your information when you visit adkinscrystals.com (the “Site”), shop with us, or otherwise interact with us.
By using the Site, you agree to this Policy. If you don’t agree, please do not use the Site.
1) Information we collect
a) Information you provide
Account details: name, email, password, addresses, phone.
Order info: items purchased, order notes, gift messages.
Support messages: emails, contact-form submissions, or chat messages.
Marketing preferences: email opt-in/opt-out choices.
b) Information collected automatically
Device & usage: IP address, browser type, pages viewed, timestamps, referring pages/links.
Cookies & similar tech: to keep your cart/session, remember preferences, and measure performance. See “Cookies” below.
c) Information from partners
Payment processors (e.g., Square [or PayPal/Stripe if enabled]) share limited payment status so we can fulfill your order.
We do not receive or store full credit-card numbers.Email & hosting providers (e.g., Proton Mail for email; site hosting/CDN/security services) may log delivery, analytics, and security data.
Analytics/antifraud tools (if enabled) help protect our store and improve performance.
2) How we use your information
To process orders: take payment, deliver products, send confirmations/updates.
To provide support: respond to questions, handle returns, and resolve issues.
To personalize & improve: maintain your cart, remember settings, and improve the Site.
To send marketing (only if you opt in): product updates, promotions, and news. You can unsubscribe anytime.
To comply with law: tax, accounting, fraud prevention, and legal requirements.
3) Sharing your information
We don’t sell your personal information.
We share information only with:
Service providers that help us run the business (hosting, security, email delivery, analytics, payment processing, shipping).
Payment processors (e.g., Square) to securely process your payment. Your payment details are handled by the processor under their own policies.
Delivery carriers to ship your order.
Professional advisors and authorities when required by law, to protect rights, or for fraud prevention.
Business transfers: if we undergo a merger, acquisition, or asset sale, your info may transfer under this same policy.
4) Cookies & tracking
We use cookies (and similar technologies) for:
Strictly necessary: cart, checkout, account login, security.
Performance/analytics: understand traffic and improve the Site.
Preferences: remember choices like currency/region.
Marketing (only if enabled): measure campaign effectiveness.
You can manage cookies in your browser. Blocking some cookies may impact site features (e.g., keeping items in your cart).
Do Not Track: We do not currently respond to browser DNT signals.
5) Payment processing
We use third-party processors (e.g., Square) to handle payments. We do not store full card numbers on our servers. Your payment data is processed and stored by the processor under their terms and security certifications (e.g., PCI DSS). If a payment fails or is flagged, we may receive a status code/reason to help resolve it.
6) Data retention
We keep information only as long as needed:
Orders & tax records: typically 7 years (or as required by law).
Accounts: until you delete your account or ask us to remove your data (subject to legal retention).
Support messages: as long as needed to assist you.
Marketing: until you unsubscribe or your email bounces.
7) Security
We use reasonable administrative, technical, and physical safeguards to protect your information (e.g., HTTPS, access controls). No method of transmission or storage is 100% secure; please keep your account password private and use a strong, unique password.
8) Your choices
Email marketing: click “unsubscribe” in any marketing email.
Account info: sign in to update your profile and addresses.
Cookies: control via your browser settings.
Access/Deletion: see “Your privacy rights” below.
9) Your privacy rights
California & other U.S. state rights (CCPA/CPRA & similar)
Subject to exceptions, you may have the right to:
Know the categories of personal information we collect and how we use/share it.
Access and port certain data.
Delete personal information.
Correct inaccurate information.
Limit use of sensitive information (if applicable).
Opt-out of “sales” or “sharing” for cross-context behavioral advertising.
We do not sell your personal information.
To exercise rights, contact us at privacy@adkinscrystals.com (or use the contact info below). We may verify your identity before responding.
EEA/UK (GDPR)
If you are in the EEA/UK, you may have rights to access, correct, delete, restrict, object, and port your data. Our legal bases include:
Contract (processing orders, providing services)
Legitimate interests (security, improvements, fraud prevention, communications related to purchases)
Consent (marketing, certain cookies)
Legal obligation (tax/accounting)
You may also lodge a complaint with your local data protection authority.
International transfers: When data moves outside your region, we use appropriate safeguards (e.g., SCCs, provider certifications) where required.
Children’s privacy
Our Site is not intended for children under 13, and we do not knowingly collect data from them.
10) Third-party links & services
The Site may link to third-party websites or include embedded services. We’re not responsible for their privacy practices. Please review their policies.
11) Changes to this Policy
We may update this Policy from time to time. The “Effective date” above reflects the latest version. Material changes will be posted on this page.
12) Contact us
Adkins Crystals & Apothecary
Email: info@adkinscrystals.com
Customer Support: support@adkinscrystals.com
[Add a mailing address if you want it displayed publicly.]
If you have questions about this Policy or your privacy rights, contact us at the addresses above.
Plugin/stack notes (optional—remove from public page)
Built on WordPress + WooCommerce.
Email via [Proton Mail / transactional service] (authenticated with SPF/DKIM/DMARC).
Payments via Square (we do not store card numbers).
Shipping via [Your carrier/services].
Analytics via [Google Analytics / none].
Cookie banner via [Your plugin].
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with products or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this
How is your personal data collected?
We use different methods to collect data from and about you including through:
– Direct interactions. You may give us your Identity, Contact and Financial Data by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
– place an order via our website or purchase our products or services via any other means;
– book a Flower School course;
– book us to provide flowers for your wedding or other event;
– create an account on our website;
– subscribe to our service or publications (including our newsletter);
– request marketing to be sent to you;
– enter a competition, promotion or survey; or
– give us feedback or contact us.
– Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
– Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
– Technical Data from analytic providers such as Google
– Contact, Financial and Transaction Data from providers of technical, payment and
delivery services based inside the USA.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. You will receive marketing communications from us (including our newsletter) if you have requested information from us and you have not opted out of receiving that marketing. We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.You can ask us or third parties to stop sending you marketing messages at any time by following the opt- out links on any marketing message sent to you or by contacting us at any time.
Change of purpos
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
In some circumstances you can ask us to delete your data: see section 9 below (Your Legal Rights) for further information. In some circumstances, we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
